Assessor Resource

MSS403009
Facilitate implementation of competitive systems and practices in a service environment

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify process links to other departments and external organisations 
Establish deliverables expected by internal and external customers, including regulators, if any 
Identify existing processes completely internal to the service environment 
Confirm management support and identify any imposed exclusions or limits to the competitive systems and practices implementation process 
Identify any required budget and reporting processes 
Determine extent of capacity and commitment to efficiency improvement in team or work group 
Explain competitive systems and practices concepts to team or work group 
Identify need for, and provide, additional information to support commitment to implementation of competitive systems and practices 
Determine skills and/or other development needs for team to work with competitive systems and practices to be implemented 
Provide mentoring or arrange for training and/or development to address identified needs 
Encourage and develop communications between employees and specialists outside team 
Facilitate open and respectful discussion of suggestions in order to develop improvement options 
Model and promote safe and respectful environment for communications and learning 
Guide selection of competitive systems and practices to be implemented (or reviewed) to deliver efficiency improvements 
Facilitate team or work group input to examine known customer requirements and process stages to determine triggers and indicators for customer pull 
Facilitate agreement with stakeholders on visual indicators to be used and their location 
Facilitate and contribute to team processes for setting or resetting of key performance indicators (KPIs) to align to competitive systems and practices to be implemented 
Guide and support implementation of competitive systems and practices according to agreed processes 
Guide identification of muda (waste) using implemented competitive systems and selected practices 
Set up or review processes for classifying, monitoring and reducing muda 
Review functioning of competitive systems and practices with team or work group 
Identify barriers to improvement from initial implementation 
Provide information and guidance to support team commitment to continuous improvement (kaizen) 
Apply tools to remove barriers to improvement and continuous improvement 

Forms

Assessment Cover Sheet

MSS403009 - Facilitate implementation of competitive systems and practices in a service environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSS403009 - Facilitate implementation of competitive systems and practices in a service environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: